PAYMENT:How can I make payment for my order?
- You can either choose Cash on Delivery (COD) or Credit Card/ Debit Card/Internet Banking to make the payment of your order.
- Simply select Debit/Credit Card Payment option during checkout. You will then be redirected to a payment gateway, where you would be required to fill your card details. Fill up the information and your good to go!
- The answer is yes! Please select “Cash on Delivery (COD)” during checkout and pay easily at the time of delivery.
- We're sorry; the instalment or EMI payment option is not accepted by us as yet.
- We will never hide any cost from you. The price and charges mentioned on the website are final.
ORDER:How do I place an order?
- Select your favourite product and click on “Add to Cart”. Sign up with us and fill out details like contact number, shipping & billing address, etc, and proceed with the checkout. You may select COD or Prepaid payment option for your order.
- Once your order is placed, it is then verified by us. You might even receive a verification call for the same. Once our order is verified, we will send an email confirmation to you.
- Simply login to you account at modaelementi.com and check the status of your order. We keep updating your order status at each successive stage of processing.
- You can track your order only once it is shipped by us. Once your order is handed over to the courier by us, we will be sending you a Shipping Confirmation email along with the order tracking details / link. You may also choose to track your order through the Track Order Button on the website.
- We’re sorry, you cannot change the order once placed. You can only do this once you cancel the first order. To cancel an order, write us an email at email@example.com with your cancellation request along with order details and we shall cancel your order. Please note, the order can be cancelled only till it has not been shipped by us. If the order has got fulfilled, the cancellation will not be initiated.
- Report such matter to us with your Order Number either through e-mail or phone and we shall replace your order once the reverse pick up of the tampered order is made and verified at our end.
- Sorry, if you have opted for COD payment option, you would be required to make the payment immediately at the time of delivery. Trial of product before making payment is not possible. However, you may request for a return if you are not satisfied with the product.
SHIPPING:What does “Half shipping on Orders over INR 2500” mean?
- This means half shipping charges would be applicable on a total billing amount of INR 2500 or above.
- We provide shipping all over India. So, place your order without worrying about shipping.
- Sorry, international shipping is currently inactive on the website.
- Don't worry. Just reach to us with your Order Number and we'll give you the exact status of your order.
RETURN:How do I return my order?
- You may request for a return of your order within 15 days of delivery of the order. Return can be requested only on reason based on size issue, defective article, different / wrong color or quality issues. ME reserves the right to decline the return request if reason stated is different from the specified list or is not genuine.
- Report this to us and we'll get your order replaced with your original order once the reverse pick up of the wrong order is made and verified at our end.
- If you are not satisfied with the item delivered, you can request an exchange or replacement in a different size or color. All this again, at no extra cost to you.Exchange is subject to availability of stock. If the product is out of stock, you will receive a full refund, no questions asked.
- No. We will arrange a pickup of the return order though our logistic partner.